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Returns & Refunds

We want you to be happy with your purchase! If you’re not completely satisfied, please contact us at sylckes@gmail.com within 14 days of receiving your item. To return an item, it must be unused, in the original packaging, and in the same condition as when you received it. Return shipping costs are on you,

Once we get your return, we’ll inspect it and notify you on the status of your refund. If everything checks out, we’ll refund you to your original payment method. Refunds can take a few days to appear depending on your card issuer’s policies.

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Damaged or Wrong Item?

We do our best to pack everything safely, but if your item arrives damaged, please send us a photo of the damage and the packaging within 7 days. If the damage is due to packing, we’ll issue a full refund.

If you received the wrong item, we’re really sorry! Please get in touch with us, and we’ll resolve it as quickly as possible.

 

Cancellations

We understand life happens! Cancellations are possible within 24 hours of placing your order, or before it’s packed for dispatch (whichever is earlier).

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Shipping Costs:

  • Netherlands: €5

  • Europe: €10

  • Worldwide: €15

I will make sure to pack and send your order within three days of receiving your order. Do you need it as soon as possible, please let me know and I will do my best.  

 

Customs & Duties:

Please note that we’re not experts in customs or import duties, so any fees that apply to your country will be your responsibility. If you're unsure, we recommend checking with your local customs office for more details.

General Terms and Conditions Sylckes

Table of Contents:
Article 1 - Definitions
Article 2 - Identity of the Entrepreneur
Article 3 - Applicability
Article 4 - The Offer
Article 5 - The Agreement
Article 6 - Right of Withdrawal
Article 7 - Costs in Case of Withdrawal
Article 8 - Exclusion of the Right of Withdrawal
Article 9 - The Price
Article 10 - Conformity and Warranty
Article 11 - Delivery and Execution
Article 12 - Duration Transactions: Duration, Cancellation, and Extension
Article 13 - Payment
Article 14 - Complaints Procedure
Article 15 - Disputes
Article 16 - Additional or Deviating Provisions

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Article 1 - Definitions
In these terms and conditions, the following definitions apply:

  1. Cooling-off period: the period within which the consumer can exercise their right of withdrawal;

  2. Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance agreement with the entrepreneur;

  3. Day: calendar day;

  4. Duration transaction: a distance agreement regarding a series of products and/or services, the delivery and/or provision of which is spread over time;

  5. Durable medium: any means that allows the consumer or entrepreneur to store information addressed to them in a way that enables future consultation and unchanged reproduction of the stored information;

  6. Right of withdrawal: the option for the consumer to cancel the distance agreement within the cooling-off period;

  7. Model form: the model form for withdrawal provided by the entrepreneur, which the consumer can fill out when they wish to exercise their right of withdrawal;

  8. Entrepreneur: the natural or legal person who offers products and/or services at a distance to consumers;

  9. Distance agreement: an agreement in the context of a system organized by the entrepreneur for the sale of products and/or services at a distance, where the agreement is concluded exclusively using one or more means of distance communication;

  10. Distance communication technique: a medium that can be used to conclude an agreement, without the consumer and entrepreneur being in the same place at the same time;

  11. General Terms and Conditions: these General Terms and Conditions of the entrepreneur

 

Article 2 - Identity of the Entrepreneur

Sylckes

Zwaluwstraat 20

3515 BM Utrecht

Email: sylckes@gmail.com

telefoon: +31 (0)6 23244075

KVK nr:

 

Article 3 - Applicability

  1. These General Terms and Conditions apply to any offer made by the entrepreneur and any distance agreement and orders between the entrepreneur and the consumer.

  2. Before the distance agreement is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance agreement is concluded that the general terms and conditions can be viewed at the entrepreneur’s location and will be sent to the consumer free of charge as soon as possible upon request.

  3. If the distance agreement is concluded electronically, in deviation from the previous paragraph and before the agreement is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, it will be indicated before the distance agreement is concluded where the general terms and conditions can be accessed electronically and that they will be sent to the consumer free of charge, either electronically or otherwise, upon request.

  4. In case specific product or service terms also apply in addition to these general terms and conditions, paragraphs 2 and 3 apply accordingly, and the consumer can always rely on the applicable provision that is most favorable to them in the case of conflicting general terms and conditions.

  5. If one or more provisions of these general terms and conditions are at any time completely or partially invalid or canceled, the agreement and these terms and conditions remain in effect for the rest, and the relevant provision will immediately be replaced by a provision that closely matches the original intent.

  6. Situations not covered by these general terms and conditions must be assessed ‘in the spirit’ of these general terms and conditions.

  7. Uncertainties regarding the interpretation or content of one or more provisions of our terms must be explained ‘in the spirit’ of these general terms and conditions.

 

Article 4 - The Offer

  1. If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

  2. The offer is non-binding. The entrepreneur has the right to modify and adjust the offer.

  3. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these will be a truthful representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.

  4. All images, specifications, and data in the offer are indicative and cannot be grounds for compensation or cancellation of the agreement.

  5. Images of products are a truthful representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.

  6. Each offer contains such information that it is clear to the consumer what rights and obligations are associated with accepting the offer. This particularly includes:

    • The price including taxes;

    • Any shipping costs;

    • The manner in which the agreement will be concluded and the steps needed for this;

    • Whether the right of withdrawal applies or not;

    • The manner of payment, delivery, and execution of the agreement;

    • The period within which the offer can be accepted, or the period during which the entrepreneur guarantees the price;

    • The communication charges for distance communication if the cost of using the distance communication technique is calculated on a basis other than the regular basic rate for the used communication medium;

    • Whether the agreement will be archived after conclusion, and if so, how the consumer can access it;

    • How the consumer can check and, if desired, correct the data provided in the context of the agreement before concluding it;

    • Any other languages in which, besides Dutch, the agreement can be concluded;

    • The codes of conduct to which the entrepreneur adheres and how the consumer can consult these codes electronically;

    • The minimum duration of the agreement for distance contracts in the case of a duration transaction.

    • Optional: available sizes, colors, types of materials.

 

Article 5 - The Agreement

  1. The agreement is concluded, subject to the provisions in paragraph 4, at the moment the consumer accepts the offer and meets the conditions set out therein.

  2. If the consumer accepts the offer electronically, the entrepreneur will promptly confirm receipt of the acceptance electronically. As long as the entrepreneur has not confirmed the receipt of this acceptance, the consumer can cancel the agreement.

  3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transmission of data and will provide a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

  4. The entrepreneur may, within legal limits, investigate whether the consumer can meet their payment obligations, as well as any facts and factors that are important for responsibly entering into the distance agreement. If the entrepreneur has valid grounds to not enter into the agreement based on this investigation, they have the right to refuse an order or request or to attach special conditions to its execution.

  5. The entrepreneur will provide the consumer with the following information with the product or service, in writing or in such a way that it can be stored by the consumer on a durable medium in an accessible manner: a. The business address where the consumer can go for complaints; b. The conditions and the manner in which the consumer can use the right of withdrawal or a clear notification if the right of withdrawal is excluded; c. Information about warranties and after-sales service; d. The details included in Article 4, paragraph 3, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement; e. The requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite.

  6. In the case of a duration transaction, the provision in the previous paragraph applies only to the first delivery.

  7. Every agreement is concluded under the suspensive condition of sufficient availability of the relevant products.

 

Article 6 - Right of Withdrawal

For the delivery of products:

  1. When purchasing products, the consumer has the option to cancel the agreement without giving any reason within 14 days. This cooling-off period starts the day after the consumer or a representative designated by the consumer, who is known to the entrepreneur, receives the product.

  2. During the cooling-off period, the consumer will handle the product and its packaging carefully. They will unpack or use the product only to the extent necessary to assess whether they wish to keep the product. If they exercise their right of withdrawal, they will return the product with all supplied accessories and, if reasonably possible, in its original condition and packaging to the entrepreneur, according to the reasonable and clear instructions provided by the entrepreneur.

  3. If the consumer wishes to exercise their right of withdrawal, they must notify the entrepreneur within 14 days of receiving the product. This notification must be made using the model withdrawal form. After notifying the entrepreneur, the consumer must return the product within 14 days. The consumer must provide proof that the goods were returned in time, for example by means of proof of shipment.

  4. If the consumer has not notified the entrepreneur of their intention to exercise the right of withdrawal or has not returned the product after the deadlines mentioned in paragraphs 2 and 3, the purchase becomes final.

For the delivery of services:

  1. When purchasing services, the consumer has the option to cancel the agreement without giving any reason for at least 14 days, starting on the day the agreement is concluded.

  2. To exercise their right of withdrawal, the consumer must follow the reasonable and clear instructions provided by the entrepreneur at the time of the offer and/or at the time of delivery.

 

Article 7 - Costs in Case of Withdrawal

  1. If the consumer exercises their right of withdrawal, the maximum cost for returning the product is the consumer’s responsibility.

  2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the withdrawal. However, this is provided that the product has already been returned to the online store or conclusive proof of complete return can be provided. The refund will be made using the same payment method the consumer used, unless the consumer expressly consents to another payment method.

  3. If the product is damaged due to careless handling by the consumer, the consumer is liable for any depreciation in value.

  4. The consumer cannot be held liable for depreciation of the product if the entrepreneur has not provided all legally required information regarding the right of withdrawal, which should have been done before the conclusion of the purchase agreement.

 

Article 8 - Exclusion of the Right of Withdrawal

  1. The entrepreneur may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly stated this in the offer, at least in time before the conclusion of the agreement.

  2. Exclusion of the right of withdrawal is only possible for products: a. That have been created by the entrepreneur according to the specifications of the consumer; b. That are clearly of a personal nature; c. That by their nature cannot be returned; d. That can spoil or age quickly; e. Whose price is linked to fluctuations in the financial market over which the entrepreneur has no influence; f. For single newspapers and magazines; g. For audio and video recordings and computer software that the consumer has broken the seal of; h. For hygienic products that the consumer has broken the seal of.

  3. Exclusion of the right of withdrawal is only possible for services: a. Regarding accommodation, transport, restaurant services, or leisure activities to be performed on a specific date or during a specific period; b. Whose delivery has begun with the express consent of the consumer before the cooling-off period has expired; c. Regarding betting and lotteries.

 

Article 9 - The Price

  1. During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates.

  2. In deviation from the previous paragraph, the entrepreneur may offer products or services whose prices are linked to fluctuations in the financial market, over which the entrepreneur has no influence, at variable prices. This linkage to fluctuations and the fact that any prices mentioned are indicative will be stated in the offer.

  3. Price increases within 3 months after the conclusion of the agreement are only allowed if they result from legal regulations or provisions.

  4. Price increases more than 3 months after the conclusion of the agreement are only allowed if the entrepreneur has agreed to this and: a. They are the result of legal regulations or provisions; or b. The consumer has the right to terminate the agreement starting from the day the price increase takes effect.

  5. The prices stated in the offer of products or services include VAT.

  6. All prices are subject to printing and typographical errors. The entrepreneur accepts no liability for the consequences of printing or typographical errors. In the case of printing or typographical errors, the entrepreneur is not obligated to deliver the product at the incorrect price.

 

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Article 10 - Conformity and Warranty

  1. The entrepreneur ensures that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the applicable legal provisions and/or government regulations in force on the date of the conclusion of the agreement. If agreed, the entrepreneur also ensures that the product is suitable for use other than normal use.

  2. A guarantee provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims the consumer may have against the entrepreneur under the agreement.

  3. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 4 weeks of delivery. Return of the products must be made in the original packaging and in new condition.

  4. The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the final suitability of the products for any individual use by the consumer, nor for any advice regarding the use or application of the products.

  5. The warranty does not apply if: a. The consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties; b. The delivered products have been exposed to abnormal conditions or otherwise mishandled or have been used contrary to the instructions of the entrepreneur and/or the handling instructions on the packaging; c. The defect is wholly or partially the result of regulations set or to be set by the government concerning the nature or quality of the materials used.

 

Article 11 - Delivery and Execution

  1. The entrepreneur will exercise the utmost care when receiving and executing orders for products and when assessing requests for the provision of services.

  2. The place of delivery is the address provided by the consumer to the company.

  3. Subject to the provisions in paragraph 4 of this article, the company will execute accepted orders as soon as possible, but no later than 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will be notified no later than 30 days after placing the order. In this case, the consumer has the right to dissolve the agreement without any cost. The consumer is not entitled to compensation.

  4. All delivery times are indicative. The consumer cannot derive any rights from any stated periods. Exceeding a period does not entitle the consumer to compensation.

  5. In the case of dissolution according to paragraph 3 of this article, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.

  6. If delivery of an ordered product proves impossible, the entrepreneur will make efforts to provide a substitute product. At the latest upon delivery, it will be clearly and understandably communicated that a substitute item is being delivered. In the case of substitute products, the right of withdrawal cannot be excluded. The cost of any return shipment is at the expense of the entrepreneur.

  7. The risk of damage and/or loss of products remains with the entrepreneur until delivery to the consumer or a representative designated and known to the entrepreneur, unless otherwise agreed upon explicitly.

 

Article 12 - Duration Contracts: Duration, Termination, and Extension

Termination:

  1. The consumer can terminate an agreement entered into for an indefinite period that involves regular delivery of products (including electricity) or services at any time, in compliance with the agreed termination rules and with a notice period of no more than one month.

  2. The consumer can terminate an agreement entered into for a fixed period that involves regular delivery of products (including electricity) or services at any time before the end of the fixed period, in compliance with the agreed termination rules and with a notice period of no more than one month.

  3. The consumer can terminate the agreements referred to in the previous paragraphs:

    • At any time, and is not limited to termination at a specific time or within a specific period;

    • At least in the same way as they were entered into by the consumer;

    • Always terminate with the same notice period as the entrepreneur has agreed for themselves.

Extension: 4. An agreement entered into for a fixed period that involves regular delivery of products (including electricity) or services cannot be automatically extended or renewed for a fixed period. 5. In deviation from the previous paragraph, an agreement entered into for a fixed period that involves regular delivery of daily, news, and weekly newspapers and magazines may be automatically extended for a fixed period of up to three months, provided the consumer can terminate the extended agreement before the end of the extension with a notice period of no more than one month. 6. An agreement entered into for a fixed period that involves regular delivery of products or services may only be automatically extended for an indefinite period if the consumer can terminate it at any time with a notice period of no more than one month, and with a notice period of no more than three months if the agreement involves regular delivery of daily, news, and weekly newspapers and magazines, but less than once per month. 7. An agreement with a limited duration for the regular introductory delivery of daily, news, and weekly newspapers and magazines (trial or introductory subscription) will not be automatically extended and will end automatically at the end of the trial or introductory period.

Duration: 8. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless termination before the end of the agreed duration would be unreasonable.

 

Article 13 - Payment

  1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the cooling-off period as referred to in Article 6, paragraph 1. In the case of an agreement for the provision of services, this period starts after the consumer has received the confirmation of the agreement.

  2. The consumer is obligated to immediately report any inaccuracies in the provided or stated payment details to the entrepreneur.

  3. In case of non-payment by the consumer, the entrepreneur is entitled, subject to legal restrictions, to charge reasonable costs that were previously made known to the consumer.

 

Article 14 - Complaints Procedure

  1. The entrepreneur has a clearly communicated complaints procedure and will handle complaints in accordance with this procedure.

  2. Complaints regarding the execution of the agreement must be submitted to the entrepreneur in full and with a clear description within 7 days after the consumer has discovered the defects.

  3. Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

  4. If the complaint cannot be resolved through mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

  5. For complaints, the consumer should first contact the entrepreneur. It is also possible to submit complaints through the European ODR platform (http://ec.europa.eu/odr).

  6. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur has explicitly stated otherwise in writing.

  7. If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at their discretion, either replace or repair the delivered products free of charge.

 

Article 15 - Disputes

  1. Dutch law exclusively applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply, even if the consumer resides abroad.

  2. The Vienna Convention on Contracts for the International Sale of Goods (CISG) does not apply.

 

Article 16 - Additional or Deviating Provisions

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be documented in writing or in such a way that the consumer can store them on a durable data carrier in an accessible manner.

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Privacy Policy

This privacy policy sets out how Sylckes uses and protects any information that you give when you use this website.

Sylckes is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Sylckes may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

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What we collect

We may collect the following information:

    Name and payment details

    Contact information including email address

    Demographic information such as postcode, preferences and interests

    Other information relevant to customer surveys and/or offers

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What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    To process your order and obtain payment

    Internal record keeping

    We may use the information to improve our products and services

    We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

    From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

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How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data aggregation, analytics and profile creation

We may analyse your browsing behaviour to draw inferences and create profiles about your personal preferences and behaviours. We may then use such information for the purposes described below;

Behavioural advertising and cross platform targeting

(a) Served by us

We may use your information (including profile data) to serve you with advertising, which is relevant to you, on our websites and the websites of third parties.

(b) Served by third parties on our websites

Advertisers or other third parties using our website may also engage in behavioural advertising and use cookies and web beacons in the manner described above. We do not control these advertisers or other parties' use of cookies or web beacons or what they do with the information they collect.

(c) Served by third parties on third party websites

We may provide your personal information (including profile data) to third parties who may then use it in combination with personal information that they have collected from you to serve you with relevant advertising on third party websites.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

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If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

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